Terms of service
Terms of Service – Serena Harper
Overview
This website is owned and operated by Serena Harper. Throughout the site, the terms “we,” “our,” and “us” refer to Serena Harper. By accessing our website or purchasing from us, you agree to use our services under the following Terms of Service (“Terms”), along with any additional policies referenced here.
These Terms apply to all visitors and users of the site, including customers, vendors, and contributors. If you do not agree with any part of these Terms, you should not use our website or services.
We may update or revise these Terms at any time. Continued use of the website after changes are posted means you accept those updates.
Our store is powered by Shopify Inc., which provides the platform that enables us to offer our products and services.
1. Use of Our Online Store
By using our site, you confirm that you are legally allowed to enter into this agreement in your country, or that you have permission from a legal guardian.
You agree not to use our products or services for illegal or unauthorized purposes, and you must comply with all applicable laws. Any attempt to introduce harmful code, such as viruses or malware, is strictly prohibited.
Violation of these Terms may result in immediate termination of access to our services.
2. General Conditions
We reserve the right to refuse service to anyone at our discretion, at any time.
Content you submit (excluding payment details) may be transmitted over various networks and adapted for technical requirements. Payment information is always encrypted during transmission.
You may not copy, resell, or exploit any part of our service or website without written permission from us.
3. Information Accuracy
We strive to keep all information on our website accurate and up to date, but we cannot guarantee that all content is complete, current, or error-free.
The information provided is for general reference and should not be solely relied upon when making decisions. It is your responsibility to check for updates or changes to our site.
4. Changes to Services and Pricing
Product prices and availability may change at any time without prior notice.
We may modify, suspend, or discontinue any part of our website or services at our discretion, without liability to you or any third party.
5. Products and Availability
Some items may be available exclusively online and may have limited stock.
We make every effort to display products accurately, including colors and images, but we cannot guarantee that your device will display them exactly as intended.
We reserve the right to limit quantities, adjust pricing, or discontinue products at any time.
6. Orders and Account Information
We may refuse or cancel any order if necessary, including those that appear to be placed by resellers or distributors.
You agree to provide accurate and complete billing and account details, and to keep this information up to date so we can process your orders efficiently.
For more details on returns or exchanges, please refer to our Refund Policy.
7. Third-Party Tools
We may offer access to tools or services provided by third parties. These are offered “as is” without guarantees or warranties.
Your use of such tools is entirely at your own risk, and you should review the terms of the respective providers before using them.
8. External Links
Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.
Any transactions or interactions you have with third-party websites are solely between you and that provider.
9. User Submissions
If you send us feedback, suggestions, or other materials, you agree that we may use, edit, or share them without restriction.
We are not required to keep submissions confidential, provide compensation, or respond to them.
You are responsible for ensuring that your submissions do not violate any laws or third-party rights.
10. Personal Information
Any personal information you provide through our website is handled in accordance with our Privacy Policy.
11. Errors and Updates
Occasionally, our site may contain errors related to product details, pricing, or availability.
We reserve the right to correct these issues, update information, or cancel orders at any time without prior notice.
12. Prohibited Activities
You agree not to use our website for:
- Illegal activities
- Violating laws or regulations
- Infringing intellectual property rights
- Harassment, abuse, or discrimination
- Spreading false or misleading information
- Uploading harmful code or malware
- Collecting personal data without consent
- Spam, phishing, or fraudulent behavior
- Interfering with site security
Failure to follow these rules may result in termination of your access to our services.
13. Disclaimer & Limitation of Liability
We do not guarantee that our service will always be uninterrupted, secure, or error-free.
All products and services are provided “as is” and “as available,” without warranties of any kind.
Serena Harper, including its team, partners, and service providers, will not be held liable for any damages, losses, or claims arising from your use of our website or products — including indirect or consequential damages such as loss of data, revenue, or profits.
14. Indemnity
By using our services, you agree to protect and hold harmless Serena Harper, along with its affiliates, team members, partners, and service providers, from any claims, liabilities, or expenses (including legal fees) that arise due to your violation of these Terms or any applicable laws, or from infringing on the rights of others.
15. Validity of Terms
If any part of these Terms is found to be invalid, illegal, or unenforceable, that portion will be adjusted or removed as required by law, while the rest of the Terms will continue to remain fully valid and enforceable.
16. Ending the Agreement
These Terms will remain in effect unless ended by either you or Serena Harper.
You may stop using our services at any time, which will effectively end your agreement with us.
We also reserve the right to suspend or terminate your access to our services without prior notice if we believe you have violated any part of these Terms. Any outstanding obligations up to the date of termination will still apply.
17. Full Agreement
These Terms, along with any additional policies published on our website, represent the complete agreement between you and Serena Harper regarding your use of our services. They replace any prior discussions, agreements, or communications, whether written or verbal.
18. Applicable Law
These Terms, as well as any related agreements, will be governed and interpreted in accordance with the laws of the United States.
19. Updates to These Terms
You can review the latest version of these Terms at any time on this page.
We may revise or update these Terms when necessary by posting changes on our website. By continuing to use our site after updates are made, you agree to the revised Terms.
20. Contact Information
Serena Harper
📍 Address: 36 Elizabeth St, Brisbane City QLD 4000, Australia
📧 Email: support@serena-harper.com
📞 Phone: +61 7 4801 0038 (no customer support, send en email please)
Our customer service team responds within 24 hours on business days.