Refund policy
Refund & Return Policy
Serena Harper Return & Exchange Guidelines
At Serena Harper, we take pride in offering products we believe in. That said, we understand that sometimes things don’t work out as expected. This policy is designed to make returns and exchanges clear, fair, and easy to follow.
If you need assistance at any stage, feel free to contact us at support@serena-harper.com
1. Returns & Exchanges Overview
If you're not completely happy with your purchase, you can request a return or exchange within 30 days of receiving your order.
To be eligible, items must be returned in their original state — unused, unwashed, and with all tags still attached. Unfortunately, we’re unable to process requests made after the 30-day window.
2. Starting a Return or Exchange
To request a return or exchange, please follow these steps:
- Email us at support@serena-harper.com with your order number, the item(s) you wish to return, and a brief explanation of the reason
- Our team will review your request and send you the necessary return instructions, including the return address
- Securely pack the item(s), and include either your invoice or a note with your order details
- Ship the package to the address provided
Please note: return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Once we receive and inspect your return, we’ll move forward with your refund or exchange if everything meets the requirements.
3. Refund Process
After your return has been approved, refunds are issued within 2 business days.
- Refunds will be sent back to your original payment method
- Shipping charges from the original order are not refundable, unless the return is due to an error on our side or a defective product
4. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at support@serena-harper.com.
We’ll take care of the situation by covering return shipping and offering either a replacement or a full refund at no extra cost to you.
5. Need Help?
If you have any questions about returns, exchanges, or refunds, our support team is here for you.
At Serena Harper, we value your trust and satisfaction. We’re committed to resolving any issues quickly and ensuring your experience with us remains smooth and reliable.